ALL WORK MUST BE ORIGINAL AND NO PLAGIARISM. WORK REQUIRES PEER REVIEWED REFERENCES AND IN TEXT CITATIONS. 1 PAGE FOR EACH QUESTION

QUESTION 1

Daft cites a 2016 Gallup survey which reveals that 49.5 percent of employees in early 2016 were identified as not engaged and 16.5 percent were actively disengaged. Draw from the readings to explain some reasons for this high level of dissatisfaction and disengagement among employees. Identify and discuss key insights from Chapter 16 that will better prepare you as a manager and leader to enhance employee satisfaction and engagement.

QUESTION 2

Assume the role of a business consultant who is asked to design a training program to help managers become better communicators in a multicultural workplace environment. Draw insights gained from the readings in order to identify, describe, and analyze specific techniques and tools to include in the training program that would enhance cultural literacy.

 
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