The president of the union of service workers at Big City Medical Center calls you to complain ofthe firing of one of the union’s shop stewards. The union president claims that the firing was because the shop steward was an effective advocate for the members. You tell the union president that you will look into the matter and get back to her. Your labor relations director tells you that she approved the discharge because the shop steward was a chronic absentee. She also says that the steward was a constant thorn in her side. What do you say when you call back the union president?

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