ITSM-1

The reading for next week is chapter 1, 2, 3 of ITIL Foundation, ITIL 4 Edition published by AxelosSubmit .1 question about the readingProduce a RACI chart.Above the chart add at least 2 sentences describing what the chart is about and any unusual terms, activities or roles that appear in it.Select a process that you know about, from your work or past experience.Activities should appear in the left rows and roles in the top column.There should be at least 5 to 6 rows and at least 5 roles

 
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