Brief:

Following your active participation in the journey mapping workshop, please reflect on your experiences and answer the following questions:

1. What were your 5 key learnings from this workshop? What was your more surprising insight from the JM session?

2. Describe an experience you would like to map based on something that happened to you during the last 12 months.

3.  How would you start to implement the CX Hypothesis your team created during the exercise?

4. What would you like to add to this JM workshop?

5. What activity of the workshop would you have liked more inputs on?

Grading:

10 marks for each question (total assignment weight = 50 marks)

Total course weight: 5 marks

Cover page

Contents

Font size 12, Arial

Each answer 200-250 words

 
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