For this question, please read the following scenario and then respond to the questions noted below.

You are working as a customer service educator for a company that sells the newest telehealth communication devices, which are meant to provide information and tools needed to deliver safe, effective, and patient-centered care. One morning, you receive a call from the nurse educator at a client home health agency. The nurse educator reports to you that they have piloted the telehealth communicator device with a client who has a diagnosis of unstable angina and congestive heart failure. However, on the second day of the trial, when the community health nurse attempted to retrieve daily weight and other vital sign data, which should have been transmitted via the telehealth device, the computer failed to work. Now the staff are frustrated and do not want anything to do with this device.

  1. Evaluate the benefits and limitations of the telehealth communicator device to improve patients’ safety and quality.
  2. Discuss how you will address the issue of failed technology to your client.

Provide references.

 
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