Scenario: The CEO, Emergency Department Director and you having been reviewing the data concerning ED throughput. There has been a significant rise in ED patient visits from 32,000/year to 45,000/year as well as the patient acuity has risen requiring the use of additional ancillary services (e.g., radiology, laboratory services) which is creating much bottleneck in patient flow. As a result, patients are leaving without being seen, increasing the rate from 3% to an all-time high of 10%.

The CEO would like you to perform a SWOT analysis to identify the factors that are key in getting the ED stabilized with the new volume of patients. The CEO has requested that you provide a presentation to the ED Steering Committee (e.g., ED physicians, ED Director, charge nurses and staff members) about your SWOT analysis findings. The ED Steering Committee’s will be essential in moving this work forward.

You can use the data from the case study that preceded Chapter 1 in the textbook to assist you in the SWOT analysis.


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